How can we help you?
Getting Started
Making a booking
How to pay
During your trip
- Do I need to fill in a damage report?
- Can a booking be extended multiple times?
- What do I need to do at check-in with SnappCar Keyless?
- What do I need to do at check-out with SnappCar Keyless?
- Can I use the car keys like I normally do during a SnappCar Keyless rental?
- How do I close the car with SnappCar Keyless?
After your trip
Car owner basics
Putting your car online
Renting out
During your rental
- What happens if my car breaks down during the rental?
- Can a renter extend a booking?
- Why do I register the fuel level at check-in/out if SnappCar does not play a role in the fuel handling?
- Do I need to pay the repair costs upfront?
- Do I get a replacement vehicle while my car is getting repaired?
- How can I contact the insurance company?
After your rental
- I found a damage after check-out, how do I report it?
- What happens if a renter gets a traffic fine during the rental?
- What should I do when the renter and me have a dispute regarding fuel?
- When will I receive my rental income?
- When do I receive the payout for extra kilometers driven?
- Do I contact SnappCar if I know my renter caused a traffic fine during my rental?