How can we help you?
Getting Started
Making a booking
How to pay
During your trip
- Can a booking be extended multiple times?
- My car broke down, how do I call Roadside Assistance?
- What do I need to do at check-in with SnappCar Keyless?
- What do I need to do at check-out with SnappCar Keyless?
- Can I use the car keys like I normally do during a SnappCar Keyless rental?
- How do I close the car with SnappCar Keyless?
After your trip
During your rental
- What should I do when the renter and me have a dispute regarding fuel?
- Why do I register the fuel level at check-in/out if SnappCar does not play a role in the fuel handling?
- Do I contact SnappCar if I know my renter caused a traffic fine during my rental?
- Do I need to pay the repair costs upfront?
- Do I get a replacement vehicle while my car is getting repaired?
- How can I contact the insurance company?
Renting out
Putting your car online
Car owner basics
- Is there an extra fee for older cars?
- What is needed to receive payments as a car owner?
- Can I give a rental unlimited kilometers for a surcharge?
- Can I arrange payment regarding extra kilometers directly with the renter?
- When do I receive the payout for extra kilometers driven?
- I made a mistake registering the mileage at check-in/out, what do I do?