How can we help you?

I can't request my deposit back, what should I do?

You can request your deposit back 3 business days after your rental has ended. Are you unable to request the deposit back? Then you do not (yet) meet the conditions for requesting back your deposit. Please check the following: 

  • Have you filled out your payout settings? If not, please do so by providing the name of your bank account and your full IBAN account number
  • If your current booking finished and you don't have any bookings planned for the future
  • If you have ongoing damage claims or other outstanding debts in your profile

If there are still issues after checking the list above, please feel free to contact our support team. If you have successfully submitted the request for the deposit to be returned, the deposit will arrive on your bank account within 8 business days.