Insurance during the booking
During the booking the car is insured by Allianz. This insurance covers the regular insurance of the car with an extra layer by our insurer. In case a damage occurs this will be handled by our insurance.
Before the bookings starts you and the renter check the car and perform the check-in procedure. This will confirm the status of the car in which you've given it. And at the end of the booking you both do the check-out of the car. If there are any (new) damages this is where you mention them and we will be notified. The damage report will be send to our insurer immediately and we will process the damage accordingly.
More information about the insurance can be found in the policy documents which you can find here: SnappCar Insurance page
During the rental you are insured in case of a breakdown. If the car suddenly stops working properly the renter can call our road side assistance who will help them out. If the car can't continue it will be towed an we will contact you for further information.
In case of a breakdown the renter can call the following number (Call the number which corresponds with the country in which you rent out the car)
Netherlands: +31 (0)30-2087011
Germany: +49 30 588 49323
The car is also insured if the renter wants to go abroad. However, it is important that you are OK with this, only if you gave the renter explicit approval they are allowed to take the car abroad.
In case of a damage a deductible applies per damage event. If you are 27 or older we offer the opportunity to pay the deductible waiver which brings the deductible to 0 euros. The insurance costs are included in the price that you pay.