Contacting SnappCar

Need some help jump starting your SnappCar experience or running into a more serious problem? Questions about your booking, payments, account or how it works? The SnappCar Community Support team is here to help!

The Support team is available:
Monday to Friday 09:00 - 18:00

Saturday 08:00 - 14:00

Contact us through:

- Email (

Mention your name, question/remark, your booking number, and if applicable add some images (for example if you have issues uploading your license). By providing us with the right information, we can help you out better and faster.

- Phone (+31 (0)30 208 7011)

  • In case you need roadside assistance pick Option 1. You will be forwarded to Allianz Global Assistance roadside assistance(available 24/7).
  • Pick Option 2 to contact our Support team. Are all lines engaged? Try again at a later time or stay on the line and enjoy our tunes. You can also reach us via email.
  • If you contact us outside of working hours you can always leave a message. State your name, question and booking number (if applicable) and we’ll get back to you. You can also reach us via email.

- SMS ( +31 (0)970 0449 9110)

  • Got a short question? Contact us by texting. Don’t forget to mention your booking number.

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