The SnappCar website is the central point of communication between car owners and renters. Please contact renters first in case of questions and try to work it out amongst each other. You’ll find the renter’s phone number in the confirmation mail of the booking or via My SnappCar > My car rentals. You can also use the message section in My SnappCar.
Can't work it out together, or is the matter more complicated? Contact our Community Support team via email@example.com don't forget to mention the booking number and please be as clear as possible about the situation.