When the booking is about to be finished you will receive an e-mail with the request to start check-out. Once you've returned you will check-out the car together just like you did during check-in. After the booking has ended you will both have 48h to do the check-out process. If only one of you fills in the data, after 48h we will use the given data to close the booking.
For more information about the Digital SnappForm > click here!
Checking the car
First you check the car. Together with the owner you will check the car on any damages, use a flashlight if necessary or decide you will both check it together in daylight.
Everything looking okay? Great! If you did discover a damage, this is the time to add it during check-out by making a picture and add a short description.
Mileage and fuel
After the check of the car you take a look at the mileage and fuel level. Add the current mileage to the check-out and the owner will check and agree upon the fuel level.
Once you've finalised the check out you can leave a review about the owner This is useful for other renters so they can see what the car is like during a booking.
Did you have a bad experience but you don't want to put it in a online review? Contact us via firstname.lastname@example.org mentioning 'Bad experience booking XXXXXX' so we can check it!
It is possible that a damage occurred during the booking. If this is the case it is necessary that you add pictures and a description of the damage during check-out. Afterwards a damage report will be send to our insurer Allianz directly.
If a breakdown occurred during the booking there are two possibilities: either the car gets fixed by our breakdown service or the car needs to be towed away and will be brought to the owners garage.
If the latter is the case you cannot do the check-out until the car is back at the garage, this also means you will have to stay in touch with the owner to settle the fuel costs etc.
It's possible that the 48h to finalise check-out have already passed by the time you see the car. If this is the case please e-mail us at email@example.com mentioning 'Breakdown finalise booking XXXXXX' so we can close the booking for you.
Did something happen during the booking and you are unable to settle this with the owner? Please contact us via firstname.lastname@example.org mentioning 'Disagreement booking XXXXXX', we will help you find a solution for the problem.