The SnappCar website is the central point of communication between car owners and renters. Please contact the car owner first in case of questions and try to work it out amongst each other. In case of an existing booking, you’ll find the car owner’s phone number on the SnappForm. You can also use the message section in My SnappCar. If you can't work it out together, or is the matter more complicated? Contact our Community Support team for further guidance via the contact form or by telephone.