It is always possible to cancel a booking before the rental period started. Cancelling a booking can be done online via My SnappCar > My car rentals > click on the affected booking > click Cancel. Cancelling a booking is without an additional fee as long as the booking isn’t paid yet. Has the booking been paid already? If the booking gets cancelled without valid reason, the cancellation fees apply.
Further information about our fine policy can be found in the penalty policy section. Applicable refunds towards the renter will happen automatically and make sure you update the renter about your cancellation.
Cancelling a booking in order to edit the booking
If the time frames of a booking are not correct or if the dates of the booking need to be changed you will have to cancel the booking so the renter can send you a new request. In this case it is best that you as a owner cancels the booking.
If the renter cancels the booking after payment cancellation fees will automatically apply and you as an owner might get paid, this is a process that we cannot undo. This is why you as an owner need to cancel a (paid) booking in order to edit the booking. The renter will receive a full refund and can send the new request.
In case you don’t agree with the fine or have other questions, feel free to contact our Community Support team via the contact form.