Car owners - What if the renter is too late?

You agree on the time and place of pick up and return with the renter. Sometimes renters are slightly delayed due to unforeseen circumstances. If the renter notifies you properly this should not be a problem.

If the renter wants to extend the rental period - it's important that he/she completes the extension. You can read how this works here: Car owners - During a booking – Extending and return of the car

Because you make these agreements together we try not to be involved in this too much. If the renter is a little late due to unforeseen circumstances the car is covered and we assume you can figure it out yourselve how to compensate for the tardiness.
 
If this doesn't go well, please contact our Community team so we can help you to work it out. 
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