Returning a SnappCar

In this article you will find all the information on what to do and think of when you return a SnappCar once the rental period is finished. 

 

How to check-out your Keyless booking

How to check-out your personal booking

 

How to check-out your Keyless booking

During your SnappCar Keyless booking, you can use the car keys to open and close the car. But when you pick up the car at the start of the booking and when is time to return the car, please follow the guides for how to check-in and how to check-out:

  1. Make sure you refuel the car to the same level as at the start of the rental
  2. Return the car to the correct location. This would be the same place where you picked it up, unless otherwise instructed by the owner. Make sure to always check the parking conditions of the return location to prevent penalties.
  3. Turn off the engine
  4. Close all windows
  5. Turn off all lights
  6. Put the car keys back in the glove compartment (make sure you stick the ‘keyfob’ into the key-holder if the car has one)
  7. Take your personal belongings
  8. Get out of the car Close it via the SnappCar-app
  9. Take pictures with your phone of each side of the car (front, back, and two sides), and zoomed in pictures of any damages you see
  10. Report any damages if they have occurred via the app

If you do not close the car with a smartphone, the car will remain open. You are responsible for any issues caused by not closing the car accordingly. If you are experiencing issues with either check-in or check-out, contact the owner immediately.

Fuel registration

For most cars with SnappCar Keyless, we can track the fuel levels so it's easy to arrange the extra costs. That means you will be able to see the fuel levels from the check in and check out directly in the booking overview. Unfortunately, for some models this is not possible. For different reasons, about 20% of Keyless cars are unable to track the fuel registration. 

In these cases, we ask you to arrange this together with the owner. We recommend to take a photo of the fuel level at the moment of check in and check out

 

Mileage registration

The SnappCar Keyless system tracks the mileage of the car. For some models, it is not possible to do this with the dashboard data, so we track it using GPS. The GPS tracking can have a 12.5% deviation, so we recommend you to check and take a photo of the mileage when checking in and checking out. 

Read more here about how to handle fuel and other extra costs: How to handle fuel and other extra costs from the rental

 

How to check-out your personal booking

Together with the owner, you check the car by comparing the status of the car during the check-out.

You come across these steps:

  • Start the check-out by clicking on 'Check out'
  • Enter the new milage and choose Next
  • Check the fuel level and indicate if you agree
  • Proceed to the damage, check that there are no new damages and confirm the status of the car by clicking Yes.
    • In case of new damage, choose No and add the new damage. The damage is then immediately registered to Allianz, they will then contact you within 2 working days for further processing.
  • Choose Complete to continue.
  • Close the booking by confirming that you have returned the keys, finish by writing a review.

And you're done!

The check-out can also be done earlier if you return earlier in agreement with the owner. After the end of the booking you have a maximum of 48 hours to complete the check-out. The booking will then be automatically closed and cannot be changed.

Note: fuel should be arranged between both owner and renter. The owner should get the car back with the same fuel level as at check-in.

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