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Cancellation costs and general penalty policy.

To take part in SnappCar, you give your consent to the General Terms and Conditions. Included are the above fines, which are intended to minimise inconvenience for both the owner and the renter.

Cancel a paid booking

In case of a cancellation with more than 24 left hours before the start of the booking, you will receive a full refund which will be automatically refunded. If you cancel less than 24 hours before the start of the booking, the booking amount will not be refunded. This will be paid out to the car owner.

Do you want to change a booking? Then take a look at this page.

Canceling a booking is possible online via My Trips > Bookings > click on the relevant booking > choose Cancel.

SnappCar fines and administration fees concerning damages, breakdowns and misconduct (in the Netherlands)




Traffic violation

Owner receives a fine incurred during rental period of renter - and SnappCar has to get involved

€ 25 + costs of fine


Renter returns Vehicle with non-full tank (and/or the agreed level) of fuel, in accordance with article 8.7.d. of the Terms and Conditions 

€ 75 + costs of fuel


Renter has detecibly smoked in a ‘non smoke’ Vehicle

€ 75 + costs of cleaning


Renter returns Vehicle in a state to be described as ‘excessively dirty’

€ 75 + costs  of cleaning


Renter takes Vehicle without permission of the Owner and/or without paying the paying abroad fee out of the Netherlands

€ 500

Late return

See late return policy

€ 50 per hour too late (with a maximum of 500 euro. 50% will be paid to the Owner). Calculation starts 1 hour after the rental period expires.

Unauthorised driver

Renter allows another person to drive the car without that person being added as an additional driver and/or being verified by SnappCar

You as the renter will not be insured if an unauthorised driver drive the vehicle!

€ 1000

Additional costs

SnappCar has the right to deduct (out of courtesy) from the renter any advances paid to third parties (for limitation of damage or as an advance for a settlement) caused by renter as stated in the Terms and Conditions 11.6


Insurance Fraud

The Insurer is entitled to stipulate, as a condition for coverage, that the Renter and/or the Owner must submit a completely filled in and confirmed and/or signed SnappForm and that the Renter and/or the Owner must submit a fully filled in and signed European claim form. In the event that the Renter or the Owner fails to cooperate or fails to cooperate sufficiently in that respect, that party, himself, will be liable for any damage that ensues. Thus, that includes, but is not limited to, the damage that occurs and is not covered by the Insurance Company because Users have not cooperated or have not cooperated sufficiently.

Minimal € 1000 + costs

Late Return Policy

Owners are relying upon renters to return their cars on the agreed time and location. If renters do not, this can cause great inconvenience, to both the owners and any future renters.

Always bring back the car on the agreed time and location. If the renter foresees this will not be possible, always directly contact the owner and if possible, file a rental extension. If this is not possible (because the owner needs the car or the extension cannot be paid due to insufficient funds for the renter) the renters is obliged to bring the back on the agreed time and location.

The following penalties apply:

€ 50 per hour too late (with a maximum of 500 euro. 50% will be paid to the Owner). Calculation starts 1 hour after the rental period expires.

Penalties are charged per whole hour. 

Administration costs




Damage deductible

SnappCar has to deduct a (part of) the deductible from the renter, after the booking.

€ 10

Administration costs

SnappCar has to deduct a sum from the renter, outside of the Mileage Fee, after the booking.

€ 25

*Car cleaning costs are provided by a third party in agreement with SnappCar
**Processing traffic fines

A traffic fine will first be offered by the car owner and he/she will ask you to transfer the amount to their bank account so they can pay the fine. If the car owner does not receive the money or cannot properly reach you we will take care of the traffic fine and the above mentioned costs apply.

How are these costs charged?

The above mentioned fines and fees will be deducted from your bank account automatically, you’ve given us permission to do so when you accepted our general Terms & Conditions. In case of extensions, traffic fines, deductible and/or cleaning costs you will receive an invoice with an overview of the costs.

Do you have any more questions?
Submit a request