Cancellation costs and general penalty policy.

To take part in SnappCar, you give your consent to the General Terms and Conditions. Included are the above fines, which are intended to minimise inconvenience for both the owner and the renter.

Cancel a paid booking

If you want to cancel a paid booking then there are costs involved. In case of a cancellation with more than 24 hours before the start of the booking, you will pay € 10 cancellation costs and the booking amount will automatically be refunded. If you cancel less than 24 hours before the start of the booking, the booking amount will not be refunded. This will be paid out to the car owner.

Do you want to change a booking? Then take a look at this page.

Canceling a booking is possible online via My Trips > Bookings > click on the relevant booking > choose Cancel.

Costs overview for cancellation

Reason

Costs

Cancellation before payment

No costs

Cancel a paid booking to make adjustments


Cancel a paid booking

  • More than 24 hours before the start of the booking
  • Less than 24 hours before the start of the booking
  • Ask the owner to cancel to receive a refund of the booking amount

  • €10 cancellation fee and refund of booking amount
  • No refund, the owner will be paid out

Process extension*

€10 administration costs + costs of the extra rental

* processing of all additional costs for an extension that has not been paid or has not been paid on time but has taken place.

If you are of the opinion that the cancellation costs are not in place, do not cancel the booking but contact SnappCar's Community team directly via support@snappcar.nl stating the booking number. We will then consider removing the fine and canceling the booking for you. If you cancel the booking and only contact us afterwards, we can’t do anything for you.

SnappCar fines and administration fees concerning damages, breakdowns and misconduct (in the Netherlands)

Reason

Description

Amount

Traffic violation

Owner receives a fine incurred during rental period of renter - and SnappCar has to get involved

€ 25 + costs of fine

Fuel

Renter returns Vehicle with non-full tank (and/or the agreed level) of fuel, in accordance with article 8.7.d. of the Terms and Conditions 

€ 75 + costs of fuel

Smoking

Renter has detecibly smoked in a ‘non smoke’ Vehicle

€ 75 + costs of cleaning

Cleaning

Renter returns Vehicle in a state to be described as ‘excessively dirty’

€ 75 + costs  of cleaning

Abroad

Renter takes Vehicle without permission of the Owner and/or without paying the paying abroad fee out of the Netherlands

€ 500

Late return

See late return policy

€ 50 per hour too late (with a maximum of 500 euro. 50% will be paid to the Owner) + Rental Fee(to be paid to Owner)

Unauthorised driver

Renter allows another person to drive the car without that person being added as an additional driver and/or being verified by SnappCar


You as the renter will not be insured if an unauthorised driver drive the vehicle!

€ 1000

Additional costs

SnappCar has the right to deduct (out of courtesy) from the renter any advances paid to third parties (for limitation of damage or as an advance for a settlement) caused by renter as stated in the Terms and Conditions 11.6

 

Insurance Fraud

The Insurer is entitled to stipulate, as a condition for coverage, that the Renter and/or the Owner must submit a completely filled in and confirmed and/or signed SnappForm and that the Renter and/or the Owner must submit a fully filled in and signed European claim form. In the event that the Renter or the Owner fails to cooperate or fails to cooperate sufficiently in that respect, that party, himself, will be liable for any damage that ensues. Thus, that includes, but is not limited to, the damage that occurs and is not covered by the Insurance Company because Users have not cooperated or have not cooperated sufficiently.

Minimal € 1000 + costs


Late Return Policy

Owners are relying upon renters to return their cars on the agreed time and location. If renters do not, this can cause great inconvenience, to both the owners and any future renters.

Always bring back the car on the agreed time and location. If the renter foresees this will not be possible, always directly contact the owner and if possible, file a rental extension. If this is not possible (because the owner needs the car or the extension cannot be paid due to insufficient funds for the renter) the renters is obliged to bring the back on the agreed time and location.

The following penalties apply:

€ 50 per hour too late (with a maximum of 500 euro. 50% will be paid to the Owner) + Rental Fee (to be paid to Owner)


Penalties are charged per whole hour. Owners will only get paid the extra rental fee if SnappCar is successful in deducting the costs from the renter.

Administration costs

Name

Description

Amount

Administration costs

SnappCar has to deduct a sum from the renter, outside of the Mileage Fee, after the booking.

€ 25

*Car cleaning costs are provided by a third party in agreement with SnappCar
**Processing traffic fines

A traffic fine will first be offered by the car owner and he/she will ask you to transfer the amount to their bank account so they can pay the fine. If the car owner does not receive the money or cannot properly reach you we will take care of the traffic fine and the above mentioned costs apply.

How are these costs charged?

The above mentioned fines and fees will be deducted from your bank account automatically, you’ve given us permission to do so when you accepted our general Terms & Conditions. In case of extensions, traffic fines, deductible and/or cleaning costs you will receive an invoice with an overview of the costs.

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