To be able to send a rental request and actually rent a car, you must first verify your profile. As soon as you send a rental request you will see a pop-up to update your account:
- Upload your driver's license - This is how we know you are allowed to drive the car.
- Transfer 1 cent - So we know for sure that it is you.
Your account is now completely in order! Your outstanding rental requests are automatically sent to the car owners. Have a look here for tips on how to successfully book a car.
Trouble shooting the driver's license verification
Sometimes something goes wrong when uploading and checking your driver's license. Below are the most common problems:
- The upload of the driving license is rejected
When the upload is rejected, this is usually because the photo is not legible. Perhaps the driving license is not fully pictured or is not sharp enough. To upload your driving license, it is best to use a JPEG file of up to 10Mb. You must upload both the front and back of your driving license in two separate images. It is also possible that your driving license is no longer valid. Therefore always check the expiry date. When you have created a new photo that meets the requirements, you can upload it via your profile.
- Paper driving license
Do you have a paper driving license? Then the upload is slightly different. The left column, with your passport photo on it, can be used to upload as the front of the driving license. The middle and right column can be put on one image and used as the back of the driving license. Because a paper driving license is often out of date, there is a chance that the image can not be read correctly. You prevent this by making a clear scan (instead of a photo).
- No EU driving license
Allianz, the insurance company we work with, offers insurance for all participants who have a Dutch or other EU driving license. Are you in possession of a driver's license other than from an EU country? Then Allianz, our insurer, must give explicit permission to the insurance. Please contact our Community team via email@example.com.
Trouble shooting payment verification
You must verify your identity through a 1 cent payment with a Dutch bank account that is registered in your name. This information must match the information in your profile. You can therefore only pay the payment with a Dutch private bank account that is registered in your name.
- Business account
The verification is necessary to determine your identity for the insurance. The payment must therefore be paid with a private account in your name. But it is possible to pay for a booking with a business account.
- Shared bank account
If you use a shared bank account it may happen that the name of the other person is used as a reference, as a result of which the verification is rejected. In this case, send us a copy of your bank card to us with the account number and your name visible. Send these with the indication 'Shared bank verification' to firstname.lastname@example.org and we will gladly help you with the verification.
Are you still unable to verify your account? Please contact our Community support team email@example.com and we will gladly help you further!