How can we help you?

Contacting SnappCar

Need some help jump starting your SnappCar experience or running into a more serious problem? Questions about your booking, payments, account or how it works? The SnappCar Community Support team is here to help! Find the correct details below to get the best help with your questions.

 

Roadside assistance in the Netherlands: Are you experiencing a breakdown or can your car not be driven anymore due to damage? Call +31-30 208 7011 and choose option 1. You will be forwarded to ANWB alarmcentral (available 24/7)

Support - The Netherlands

For an answer to frequently asked questions, please check out our extensive HelpCenter! Here you will find extensive information about how SnappCar works and you will find information about your profile and bookings here.

Do you want to contact our Support team? Fill in the Contact form and you will receive a response from us as soon as possible.

To be able to help our users as quick and good as we can and to be available when assistance is most needed, our reachability by telehone is limited to urgent situations. For example, if you are currently experiencing problems during the check-in or check-out out of your keyless car or whenever your car has not been returned. You can then call our telephone number 030-2087011. We ask you to leave a voicemail message with, amongst other things, your name, telephone number and the license plate of the car and add a brief description of the situation. Our Support team will then listen to your message as soon as possible and assess whether we can help you further. We will then contact you by telephone. In all other cases we will refer you to the HelpCenter or Contact form. 

Allianz (insurance Netherlands)
Do you have a specific question about damages for Allianz?
Please send an email, referring to your damage number, to schadeservice@allianz.nl 

Press contact Netherlands
Visit our press page via: press.snappcar.nl

 

Road side assistance in Sweden

If you have rented a car and need mechanical help, starting help or other issues. 

Call 08-403 095 92 and press 1. Remember to state your booking number, name, registration number and your exact adress.

Opening hours: 24/7
 

Other urgent queries to SnappCar Sweden (check-in issues and keyless)

Call 08-403 095 92 and press 2. 

When you call our hotline we ask you to leave a voicemail where you state name, your issue, booking number and your phone number. We will call you immediately on hearing this.


Opening hours hotline 08-24 all days

 

Contact Support in Sweden

You can email us by clicking here

During our regular opening hours you can expect a reply withing 5 working hours.

Opening hours 09.00-17.00

 

 

 

Support - Denmark
Support: +45 89 88 35 86. Open weekdays 09.00-17.00
SOS roadside assistance: Same as above and press 1.

Welcome!

Support - Germany
Support: +49 (0)30 58849323. Open weekdays 09.00-18.00
SOS roadside assistance: Same as above and press 1.
Mail: support@snappcar.de same for Drive and Share

You can expect to hear from us within a few hours, and on mondays when reaching out to us on the weekend.

Welcome!

 

Do you have any more questions?
Submit a request