Your car is online, welcome to SnappCar! Great that you are helping to realise our mission: 5 million fewer cars in Europe in 2022. But how does that work exactly? What should you do if you receive a (first) rental request?
- Your first rental request
Once your car online is often receive soon the first lease request. Via SMS and e-mail you will receive a notification from SnappCar. Click on the link in the SMS or e-mail to read more about the rental request (renter, date and time).
- Accept rental request
Take a look at the rental request and interested renter. If necessary, contact them by phone to discuss the destination, start time, end time and background of the renter. Double check your own calendar whether the car is available. If you can, you accept the rental request. If it does not suit you you can reject the rental request. Then inform the interested renter, even if the rental can not go ahead.
- The renter pays
After accepting, the renter automatically receives an SMS and e-mail with a link to pay the booking. The renter pays the rent via iDeal or credit card. Is there a lot of time in between the rental request and the actual rental period? Then it is possible that the renter does not pay immediately.
Note: you will automatically receive the rental income on your bankaccount after the rental period has been closed.
After we have received the payment from the renter, you and the renter receive each other's details. It is therefore possible that the renter calls you to go through some details. We advise you to contact each other on time when things are unclear or to get acquainted.
Clean the car and remove any private property from the car. Is the renter going to travel for a longer period of time? Then check the most important fluids: oil, windscreen wiper fluid, coolant etc. and check the tire pressure. We advise you to provide a full tank at the beginning of the rental period so that the renter can refuel the car. This creates no unclarity about the amount of fuel on return.
On the day of the rental you get in contact with the renter. Together you can determine a time and location for the transfer of the car keys. Introduce yourself, shake hands and have a chat. This is also a good time to explain the details of your car.
Before you start the check-in you will discuss all the details of the car. Give the renter clear car instructions.
- Discuss which fuel is in the car and that the car must be returned with the same fuel level (check How does it work with fuel)
- Point the renter to the location of the claim form, the registration certificate, the APK report (You must also provide the car papers) and inform the renter about the jack, warning triangle and first aid box.
Thereafter you go through the check-in via the website or via the App (more information about check-in). Is everything in order and is the check-in completed by both? Then hand over the key to the renter, your renter can hit the road!
Is there something unclear during the check-in or are you notable to work something out? Please contact our Community Support Team via 030 2087011.
Note: never hand over the car without a completed check-in!
When the renter returns the car, you go through the check-out together. Check the car inside and out, note the fuel level, the mileage and any damage.
Note: You have 48 hours to complete the check-out, after that the booking closes automatically.
And that was it. Your first rental is done! Don’t forget to leave a review for the renter afterwards. This will contribute to a reliable community.
A booking will be paid out within 48 hours after completion of the check-out.
In the booking overview in ‘My Rentals’ you can view the transaction details per booking.
When the check-out was not completed, the booking will be closed automatically after 48 hours and the payment will take place after seven working days.
Is there anything unclear or do you have additional questions? Please contact our Community Support Team via email@example.com stating "Rent a car".