Cancellation costs and general penalty policy.

When renting a car on SnappCar you agree to the General Terms and Conditions. This also includes the rules for cancellation and the general penalty policy. You can find here the specific costs that come into effect.

Cancelling a paid booking

If you want to cancel a paid booking (without consultation with the renter or a good reason) we can charge extra costs. With a cancellation within more than 24 hours before the start, the fee is € 10 and in case of a cancellation within less than 24 hours before the start, it is €75.

You can cancel a booking online via My reservations > My bookings > click on the relevant booking > click Cancel.

Cost overview

Reason

Costs

Cancellation before payment

No costs

Cancel a paid booking to make adjustments


Cancel a paid booking

  • More than 24 hours before the start of the booking
  • Less than 24 hours before the start of the booking
  • No costs


  • €10 Fine

  • €75 Fine

Not present at the start of the booking

€25 Fine

Car is not in usable condition eg due to overdue maintenance

No payment of (part of) the rental income

To participate in SnappCar, you give your consent to the General Terms and Conditions. Included are the above fines, which are meant to minimise inconvenience for both the owner and the renter.

Do you have doubts about the renter? Please contact us via support@snappcar.nl or +31 (0) 30 208 7011. Keep the booking number at hand.