When renting a car on SnappCar you agree to the General Terms and Conditions. This also includes the rules for cancellation and the general penalty policy. You can find here the specific costs that come into effect.
Cancelling a paid booking
If you want to cancel a paid booking (without consultation with the renter or a good reason) we can charge extra costs. With a cancellation within more than 24 hours before the start, the renter receive is complete amount as a refund. If you cancel within 24 hours (without a valid reason, to be determined by SnappCar Community Support) you risk a 75 euro fine.
You can cancel a booking online via My reservations > My bookings > click on the relevant booking > click Cancel.
To participate in SnappCar, you give your consent to the General Terms and Conditions.
Do you have doubts about the renter? Please contact us via firstname.lastname@example.org or +31 (0) 30 208 7011. Keep the booking number at hand.