Why do I pay for a deposit?
For a long time, we have made it possible to rent a SnappCar without paying a deposit. However, we have noticed that a small proportion of our renters cannot afford their costs. This concerns costs such as for example extra mileages, parking fines, extensions or deductibles in the event of damage. These are extra costs that will ultimately be borne by SnappCar if the renter is unable to pay them.
In addition, it is in the interest of renters to prevent them from unknowingly ending up in debt and it is our responsibility as a platform to protect them from this. A deposit or credit card helps to prevent this.
Another important topic is that we want to keep our platform as safe as possible and where owners and renters can rely on each other. Identification by means of a driver's license alone is not always a guarantee that renters will continue to behave properly. By requesting a deposit or credit card, we encourage renters to behave better and we keep the quality of the platform.
How does the deposit work?
If you rent a car at SnappCar you will pay a deposit in a number of cases. You pay the deposit before the start of your booking and be effective as long as you rent via SnappCar. When booking a car via our platform you explicitly agree to our General Terms and Conditions. In there we state that in specific cases we are allowed to deduct money from your bank account, for example in case of extra mileages or for deductible after handling a damage case.
In principle, the deposit is not used for the payment of these costs.
Have you paid a deposit and do you want to request a refund for your deposit? For example when you decide not to use SnappCar (for the time being) anymore. Submitting a request for the deposit to be returned can exclusively be done via your SnappCar profile and at least 17 days after the completion of the rental (among other requirements listed on your profile).
If you’re using our website, click on your profile picture at the top right corner and select ‘Edit Profile’ from the menu. On this page you will find a tab on the left named ‘Deposit’, where you’re able to request it back if you fulfil all the requirements. Note: you can insert an IBAN by going to the ‘Payout Settings’ tab on the left.
If you’re using the SnappCar app, you can click on the ‘Profile’ section and then click on the ‘Deposit’ option on the menu. There you’re able to request your deposit back.
Are you (still) unable to request the deposit back? Then you do not (yet) meet the conditions for requesting back your deposit. If you have successfully submitted the request for the deposit to be returned, within 14 days we will refund the deposit paid on your bank account.