How is my damage being handled?

The damage process can be divided into three parts:

Renter and owner inform the insurance company. The insurance company conducts investigation. The insurance company determines liability and financial outcome.

All communication is done via email, although the insurance company might contact the owner via phone.

Step 1: The damage is reported at check-out. Here you can find more information about reporting damages.

Step 2: Snappcar will inform renter and owner of the case number their damage case has at the insurance company. If you have any questions regarding your case, use this number in your communication with the insurance company.

Step 3: The insurance company will inform the owner whether or not the damage will be covered by their insurance. SnappCar will then inform the renter about the height of the costs that we will deduct, with a maximum of the deductible per damage incident.

Have more questions? Submit a request