The main reason to cancel a booking would be the unavailability of the booked car due to an unforeseen reason that you did not know at the time of booking. We ask that you only accept booking request during which you are certain the car is available. If the car is suddenly unavailable due to damage or other external reasons, please cancel the booking and inform the renter as quickly as possible. We ask that you try not to cancel bookings and see if a solution can be found where cancelling the booking can be avoided, since cancelling paid bookings can cause renters a lot of stress.
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