If a renter causes damage, the renter must report this during check-out. If, as a car owner, you find out at a later time that a renter has caused damage and has not reported it during check-out, Allianz applies the following rules:
It is mandatory to take clear photos during check-in and check-out via the SnappCar App. If it concerns a car with SnappCar Keyless, the renter is obliged to take photos and report new damage during check-in and check-out. If there are no photos and the car owner reports the damage to SnappCar within the notification period stated in the Allianz policy, the damage will still be dealt with and possibly recovered from the renter.
Would you like to report a damage that was not reported during check-out, but was found within 48 hours after the end of the booking? If so, please fill out this form.
Please note. Claims submitted after the reporting deadline will be rejected.