How can we help you?

Why was my car taken offline after I cancelled a booking?

When owners cancel a certain number of bookings without a successful one in between, our system takes their car offline automatically to make sure that renters are not disappointed by cancelled bookings. If you believe this shouldn’t have happened, please contact SnappCar Community Support via this form. We ask that you try not to cancel bookings and see if a solution can be found where cancelling the booking can be avoided, since cancelling paid bookings can cause renters a lot of stress.

Do you have any more questions?
Submit a request