How can we help you?

How to verify your account

In this article we'll go through our verification process and show what to do if you can not verify your account. 

Why do I have to verify my account?

We want to keep the community safe and friendly! That is why you need to be fully verified to book a car, and also to be added as an extra driver for a friend's booking. All users need to pay a sign up fee which is the cost to become a user of our service, this is not something that we pay back after the verification is done. 

 

Verification steps

These are the steps of our verification process.

  • Personal details (name, date of birth, address)
  • Phone number verification
  • Drivers license verification
  • Paying the sign up fee

 

See the verification process in a short video demo:

 

Go to your profile

Press your profile picture in the top right corner on web and then 'Edit Profile', or press the Profile icon in the bottom of the screen if you are logged in to the app.

 

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Make sure all your personal data is correct:

  • First name
  • Last name
  • Date of birth
  • Address
    • Not possible to enter your address? Some addresses can't be found, please enter an address near you instead. 
  • Phone number 
    • Verify the phone number by filling in the 4 digit code that is sent to you as a text message. Didn't get a code? Follow the instructions and try again a while later. 

This information is needed to complete the verifications in the next step. Make sure that all the information is correct and that it belongs to you and not someone else. 

 

Click on Verifications

It's time to verify your identity and your drivers license.

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Verifying your drivers license

SnappCar checks the validity of every renter’s driver’s license. In order to that, we need clear photos of the front and back of the license.

Make sure that:

  • the picture is clear and sharp and there is no flash blocking out information
  • the entire license (front and back) is visible
  • you have not shielded the document number (shielding off the photo and reference no. is encouraged but point 5 needs to be visible)
  • there are separate photos of the front and back
  • the files are not larger than 10MB
  • that the license is not listed as lost or not valid, this can cause a rejection as well
  • the files are .jpg or .png, not .pdf
  • The name on the license has to match exactly with the name on your SnappCar profile and bank account.
  • The license is from an EU country

 

Do's & Don'ts when uploading your license

 

1. Don't cover the license with your fingers

Don't hold the license so that information is covered by your fingers. Put it on a table or hold it carefully between your thumb and index finger to avoid this. Make sure that the background is not full of clutter.

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2. Make sure all the relevant data is clearly visible & don't cover point 5

What information needs to be visible? Make sure that all the green fields are visible, not blurred, and not covered by a flash. If the system can't read it all, the license will not be verified until you try again. Sometimes your account may even be deactivated if the information was read wrongly. 

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You are encouraged to cover the details within the circled red fields (photo and reference number, point 4d / BSN number) for your own safety. If you cover point 5, your license will not be verified. 

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3. Make sure that no information is hidden by a flash or a reflection

Try taking the photo in good, natural lighting and avoid these flashes that will cover the written information. 

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Licenses that need manual verification

 

Licenses without expiration date

If your license doesn't have an expiration date and was issued by a country inside the EU, we need to do a manual check. This process can take several days but we are working on helping you as soon as possible. To be able to perform the check, please contact us via the chat. We will contact you as soon as we have the result of the check.

 

Licenses from another EU country

If your license was issued by a country inside the EU but not the country you are renting a car in, we need to do a manual check. This process can take several days but we are working on helping you as soon as possible. To be able to perform the check, please contact us via the chat. We will contact you as soon as we have the result of the check.

If your license was issued by a country outside of the EU, you unfortunately cannot join and rent a car via SnappCar. See this article for more information.

 

Sign up fee

In order to keep verify your profile, SnappCar asks for a one-time sign up fee. The sign up fee can only be paid with a personal bank account on the same name as the SnappCar profile. It's not possible to pay with either a business/company account or a bank account in someone else's name. The card number is not saved for future payments, but it's a way for us to verify your identity. 

 

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The image shows how it looks when the profile is fully verified.

Still have questions? Please feel free to reach out to us via our chat.