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How can we help you?
Am I eligible to register at SnappCar?
What does verification mean?
My shared bank account is not being accepted by the payment verification
Why is my driver’s license being rejected?
Why is my account not verified?
How does the insurance work?
Making a booking
How do I adjust my booking?
How do I cancel my booking?
What is Keyless?
What do the ‘free kilometers’ mean?
What is Direct Booking?
Are extra drivers insured?
How to pay
What payment methods do you accept?
Do I pay a deposit while renting a SnappCar?
Can I reduce my deductible?
Why is my deductible different each rental?
How is the the SnappCar fee and insurance fee calculated?
Why do both owner and renter pay the service and insurance fee?
During your trip
Do I need to fill in a damage report?
Where can I report a damage?
Can a booking be extended multiple times?
My car broke down, how do I call Roadside Assistance?
What do I need to do at check-in with SnappCar Keyless?
What do I need to do at check-out with SnappCar Keyless?
After your trip
How do I report a damage?
How is my damage being handled?
What if I get a ticket during my rental?
Why did SnappCar deduct money from my account after my rental?
Legal & Insurance
Terms and conditions