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How can we help you?
Am I eligible to register at SnappCar?
What does verification mean?
My shared bank account is not being accepted by the payment verification
Why is my driver’s license being rejected?
Why is my account not verified?
How does the insurance work?
Guidelines for the SnappCar community
Who sets the price?
How are the recommended cars decided?
What do the lightning bolts mean?
What if I don’t really know what time I want to pick up the car?
What is the best way to get a car on SnappCar?
Are all the cars I see available?
Are all cars checked mechanically?
What does ‘I am flexible with my times’ mean?
What filters can I apply?
How do I search for a car?
I have a driver’s license from outside the EU, can I rent a SnappCar?
What can I do when my verification is stuck?
Can I block details of my driver’s license?
My driver’s license does not have an expiration date, what do I do?
What is being verified?
Why do I need to be verified?