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How can we help you?
Can I pay the verification fee with a foreign bank account? Can I pay with a shared bank account?
How to verify your account
Am I eligible to register at SnappCar?
What does verification mean?
My shared bank account is not being accepted by the payment verification
Why is my driver’s license being rejected?
Why is my account not verified?
How does the insurance work?
Guidelines for the SnappCar community
Who sets the price?
How are the recommended cars decided?
What do the lightning bolts mean?
What if I don’t really know what time I want to pick up the car?
What is the best way to get a car on SnappCar?
Are all the cars I see available?
Are all cars checked mechanically?
What does ‘I am flexible with my times’ mean?
What filters can I apply?
How do I search for a car?
I have a driver’s license from outside the EU, can I rent a SnappCar?
Can I block details of my driver’s license?
My driver’s license does not have an expiration date, what do I do?
Why do I need to be verified?