How can we help you?

  1. SnappCar
  2. For renters
  3. Getting Started
Carsharing during the Coronavirus
Who sets the price? -5
How are the recommended cars decided?
What do the ‘free kilometers’ mean? 8
What is Keyless? 7
What is Direct Booking? 1
What do the lightning bolts mean? 4
What if I don’t really know what time I want to pick up the car? 1
What is the best way to get a car on SnappCar?
Are all the cars I see available? 1
Are all cars checked mechanically?
What does ‘I am flexible with my times’ mean?
What filters can I apply?
How do I search for a car?
What does verification mean? -2
I have a driver’s license from outside the EU, can I rent a SnappCar?
What can I do when my verification is stuck? -3
Can I block details of my driver’s license?
Why is my driver’s license being rejected?
My shared bank account is not being accepted by the payment verification -3
My driver’s license does not have an expiration date, what do I do?
Why is my account not verified? -2
What is being verified?
Why do I need to be verified? -1
Guidelines for the SnappCar community 11