How can we help you?

  1. SnappCar
  2. For owners
  3. During your rental
What happens if my car breaks down during the rental? -1
Can a renter extend a booking? -3
Why do I register the fuel level at check-in/out if SnappCar does not play a role in the fuel handling? 2
Do I need to pay the repair costs upfront?
Do I get a replacement vehicle while my car is getting repaired? -4
How can I contact the insurance company?
Does a renter get more free kilometers if the booking is extended?
How are extensions priced? -1
What do I do if a renter filed an extension but I need the car back?
How does an extension work? 1
Does SnappCar compensate me for fuel the renter uses?
Is fuel included in the price for the renter? 1
Who is responsible for traffic fines received during my Keyless booking? -1
Where can I see the penalties for bad behaviour?
Who is responsible for parking fines received after my rental?
Does SnappCar issues penalties for behaviour it finds undesirable? -1
I want to contest a traffic fine issued because of the renter, where can I do this?
Does SnappCar automatically deduct traffic fines from the renter caused during my rental?
Who receives a traffic fine caused during my rental: me or the renter?
Do I contact the renter if I know the renter caused a traffic fine during my rental?
The renter did not pay me for a traffic fine caused during my rental and the sum was raised. Am I responsible for the entire sum?
Can I ask the renter to pay the amount on the fine directly to me so that I can pay the fine?
The renter does not agree with a traffic fine caused during the rental, what do I do?
If SnappCar handles the fine for me because the renter does not pay, do I still receive the money even if the renter does not pay SnappCar? 1
Does SnappCar compensate my for my time spent handling a traffic fine with a renter?
Do I pay the traffic fine directly?
Am I responsible for a traffic fine the renter caused during my rental?
Does SnappCar get involved when my renter causes a traffic fine during my rental?
What happens if my renter causes a traffic fine during my rental? 2
Does the insurance company pay out the repair costs to me?