At SnappCar, people rent a car from someone they trust. That trust starts with the quality of the vehicle. To help maintain a high-quality experience for everyone, we are introducing a minimum quality standard for all vehicles on the platform from July 1, 2026.
How do we determine vehicle quality?
Every month, we review the most recent ratings from renters.
A vehicle meets the quality standard when:
The average rating of the last 5 reviews is at least 4.0 stars;
These reviews are no older than 6 months.
Haven't received 5 reviews yet? Then this policy does not apply to your vehicle yet.
What happens if my vehicle doesn't meet the standard?
If your vehicle's average rating falls below 4.0 stars, we will contact you.
Step 1: Temporary deactivation
Your vehicle will be temporarily taken offline.
This means:
Your car will no longer appear in search results;
New bookings will not be possible;
Future bookings will be cancelled;
Ongoing rentals will continue as planned.
You will automatically receive an email informing you of this.
Step 2: Improvement period
You will then have one month to improve the quality of your rental experience.
During this period, your vehicle will remain offline.
Have you addressed the issues that led to the low rating? You can submit a reactivation request via SnappCar Support Chat.
Step 3: Reassessment
We will review whether your vehicle once again meets the quality standard.
If your vehicle meets the standard, we will reactivate it.
If you do not submit a reactivation request within one month, or if your vehicle still does not meet the standard, your vehicle will be permanently removed from the platform.
Does this apply per account or per vehicle?
This policy applies per vehicle.
If you have multiple cars on SnappCar, each vehicle will be assessed individually.
Safety first
Safety is our top priority. If a review, report, or inspection indicates a potential safety risk, we may immediately take a vehicle offline.
For example, if:
The vehicle is not safe to drive;
Required inspections are missing;
There are serious technical defects.
In these situations, you may submit proof of repairs, maintenance, or a valid vehicle inspection (APK) and request reactivation of your vehicle.
How can I prevent my vehicle from being deactivated?
Top-rated hosts typically:
Keep their photos up to date and representative of the vehicle;
Provide an accurate and complete vehicle description;
Maintain an up-to-date damage record;
Communicate clearly with renters;
Ensure a smooth check-in and check-out experience;
Make sure the vehicle is available at the agreed location;
Keep cancellations to a minimum.
Why are we introducing this policy?
Renter feedback shows that low ratings are most often caused by:
Vehicles that do not match the photos or description;
Technical issues or poor vehicle condition;
Unclear communication;
Problems during pickup or return;
Last-minute cancellations.
With this policy, we work together to create reliable rental experiences and happier renters.