SnappCar Support

For owners

Top Host Program

Can I become a car owner on SnappCar?

Why do we verify you as a renter? DAC7

Account

How does check-in and check-out work with a keyless car? Find out how the process works, what the terms and conditions are, and what to do if the car won’t…

How does check-in and check-out work with a Keyless car?

How does check-in work with a personal key handover?

What are the conditions for cancelling a booking?

How to cancel a booking as a car owner

Bookings

Vehicle Quality Policy

Rental-ready: how to share a car conform our standards

Preparation time is the minimum time between receiving a rental request and the start of the booking.

What is preparation time?

What are free kilometers?

How can I add photos of my car?

How does Instant Booking work on SnappCar?

How can I add existing damages?

Can I set pick-up and return times?

How does the calendar work?

How to request stickers?

As a SnappCar owner, you decide the daily rental price of your car.

Can I set my own price?

What are smart pricing rates?

Can my vehicle go abroad?

Vehicle

What do you earn as a car owner?

Do I pay VAT on my SnappCar booking?

Where can I find an overview of my earnings?

When will I receive my rental earnings?

How does the payout of rental earnings work?

Do I have to pay tax on my SnappCar earnings?

What is the old car fee?

Pricing & Earnings

Received a traffic fine after a rental period, what now?

How do parking fines after a booking work?

How does fuel and charging work when renting out your car?

How and when can I transfer a traffic fine?

Traffic fine uploaded, what's the status?

How does automatic fuel reimbursement work for keyless cars?

How does fuel automation work for my car?

Charging costs are settled through your price per kilometer, not claimed afterwards via Support.

How do I settle the charging costs of my electric car?

Fines, disputes & issues

How does SnappCar keyless work?

How do I apply for SnappCar Keyless?

Keyless

What is a SnappCar Partner?

How to become a SnappCar partner?

Partners

How Does the Insurance Work?

What Am I Insured For?

How Can I Report Damage After Check-Out?

Breakdowns during the rental period: what happens and what to expect

Insurance & Roadside Assistance

Contact SnappCar Support

Cancellation Fees and General Fine Policy

General rules of SnappCar

Terms & conditions

Privacy and Cookie Policy

Terms, Conditions & Contact

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