SnappCar Support

For owners

Top Host Program

Can I become a car owner on SnappCar?

Why do we verify you as a renter? DAC7

Account

How does check-in work with a Keyless car?

How does check-in work with a personal key handover?

What are the conditions for cancelling a booking?

How to cancel a booking as a car owner

Bookings

Vehicle Quality Policy

Preparation time is the minimum time between receiving a rental request and the start of the booking.

What is preparation time?

What are free kilometers?

How can I add photos of my car?

How does Instant Booking work on SnappCar?

How can I add existing damages?

Can I set pick-up and return times?

How does the calendar work?

How to request stickers?

As a SnappCar owner, you decide the daily rental price of your car.

Can I set my own price?

What are smart pricing rates?

Vehicle

What do you earn as a car owner?

Do I pay VAT on my SnappCar booking?

Where can I find an overview of my earnings?

When will I receive my rental earnings?

How does the payout of rental earnings work?

What is the old car fee?

Do I have to pay tax on my SnappCar earnings?

Pricing & Earnings

Received a fine after the rental period, what now?

How do parking fines after a booking work?

How and when can I transfer a traffic fine?

How does fuel and charging work when renting out your car?

Fines, disputes & issues

How does SnappCar keyless work?

How do I apply for SnappCar Keyless?

Keyless

What is a SnappCar Partner?

How to become a SnappCar partner?

Partners

How Does the Insurance Work?

What Am I Insured For?

How Can I Report Damage After Check-Out?

Breakdowns during the rental period: what happens and what to expect

Insurance & Roadside Assistance

Contact SnappCar Support

Cancellation Fees and General Fine Policy

General rules of SnappCar

Terms & conditions

Privacy and Cookie Policy

Terms, Conditions & Contact

Find answers and get help from Intercom Support and Community Experts

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