Fine Policy
The fine policy is part of the General Terms and Conditions and applies to all transactions and rental agreements made through the SnappCar platform.
Fines are intended to cover costs arising from misconduct or violations of SnappCar rules. They are imposed and collected by SnappCar. Fines do not generally benefit the car owners. In exceptional cases, SnappCar may decide to issue a goodwill payment, assessed individually by the Community Support team.
Cancelling a Paid Booking
More than 24 hours before start: full refund within a maximum of 10 working days
Less than 24 hours before start: no refund; the amount is paid to the car owner
Cancellation via My Trips → select booking → Cancel
Overview of Fines and Administrative Fees
The following fines and fees apply in case of rule violations, damage incidents, or other undesirable behavior during a rental period. These amounts are imposed by SnappCar and may be automatically collected from the known bank account, in accordance with the General Terms and Conditions.
Reason | Description | Amount |
Traffic Fine | Owner receives a traffic fine during rental. If renter fails to pay, SnappCar will collect. | €25 admin fee + fine amount |
Fuel | Vehicle not returned with full tank (or agreed level), per article 8.7.d. | €25 admin fee + fuel costs |
Smoking | Smoking in a non-smoking vehicle, leading to cleaning costs | €75 + cleaning costs |
Cleaning | Vehicle returned excessively dirty, requiring professional cleaning | €75 + cleaning costs |
Abroad | Vehicle taken outside the Netherlands without permission or fee payment | €500 + possible extra costs |
Late Return | Vehicle returned late without notice | €50 per hour (max €500) |
No Return | Vehicle not returned after booking period | €500 + possible extra costs |
Unauthorized Driver | Vehicle driven by someone not verified via SnappCar | €1,000 |
Insurance Fraud | Owner falsely attributes existing damage to renter | Min. €1,000 + actual costs |
False Roadside Call | Roadside assistance called unnecessarily | €250 |
Resulting Costs | SnappCar may recover goodwill advances from responsible user | Variable, based on actual costs |
Processing of Fines
Fines are first submitted by the owner
Renter pays directly to the owner
If unpaid, owner may submit fine to SnappCar
Processing fee (€25) will be charged to renter
Collection and Payment
All fines and fees are automatically collected from the bank account known to SnappCar. By accepting the General Terms and Conditions, you authorize this. For deductibles, an invoice with specification will be provided.
SnappCar reserves the right to impose fines partially or not at all. SnappCar is not obligated to transfer fine amounts to car owners.
SnappCar always reserves the right to waive fines fully or partially depending on circumstances. If a fine (partially) benefits the owner, SnappCar is not obligated to pay it out. No rights can be derived from fines by platform users.