By listing your car on SnappCar, you agree to our Terms and Conditions, including the cancellation and penalty policy.
Cancelling a Booking
If you cancel a paid booking - a cancellation fee will apply:
Time Before Booking Start | Cancellation Fee |
Less than 2 weeks, more than 24 hours | €20 |
Less than 24 hours | €40 |
No-show at booking start | €100 |
Why You Shouldn’t Cancel
Cancelling a confirmed booking can seriously impact a renter’s plans and confidence in the platform. Frequent or last-minute cancellations may:
Cause stress and inconvenience to renters
Lower your visibility in search results
Result in fewer future bookings
Being reliable builds trust and success as a SnappCar owner. On our side, we make sure the platform stays safe and trustworthy with a solid verification process - including biometric checks, insolvency screening, and damage history reviews.
Exception to the Cancellation Fee
Cancellations are only allowed in exceptional cases, such as:
Car is returned damaged and unsafe to rent out
Car is not returned by previous renter
Sudden technical malfunction or breakdown
To request an exception:
Contact Support via the app
Explain the reason and provide evidence (e.g. photos, receipts)
Support will cancel the booking in your account
If approved, the cancellation fee will be refunded
Why Was My Car Taken Offline?
If you cancel several bookings in a row without successful rentals in between, your car may be taken offline to ensure a reliable renter experience.
Important Tips
Always keep your calendar up to date - both short-term and long-term - to avoid unnecessary cancellations.