Sometimes things don’t go as planned and you need to cancel a booking. That’s possible, but there are a few important steps to follow.
Step 1: Talk to the renter
Start by contacting the renter and explain why you want to cancel. See if there’s an alternative, maybe a different time or another car.
Step 2: You cancel the booking
Have you both agreed to cancel? Then you, as the owner, need to cancel the booking. Only then will the renter automatically get a refund. So don’t let the renter do it themselves.
Step 3: How to cancel via the app or website
Go to My bookings
Select the booking
Tap Cancel
The renter will automatically be notified.
🔔 Please note: If you cancel a booking within 24 hours of the start time without a valid reason, a €75 penalty will apply.