Try to resolve it together first
Did you receive a fine after a booking? First, contact the renter directly. In many cases, you’ll be able to sort it out quickly together. Reach out via WhatsApp and send a payment request there. Most renters no longer receive notifications from the SnappCar chat once the booking has ended.
Need help?
If the renter doesn’t respond within 3 days or refuses to pay, you can submit the fine by clicking here.
⚠️ Important: We need the following information to process the fine:
A clearly readable copy of the fine, at least the full front side and, if available, a copy of the back
Proof of communication between you and the renter via WhatsApp, showing that the fine was shared with the renter but not paid on time
The traffic violation must have clearly occurred during the SnappCar rental period
Can the fine be transferred to the renter?
In some cases, you can transfer the fine to the renter. Below you’ll find the conditions and steps.
Do you rent out as a private individual (without a Chamber of Commerce number)?
Foreign fine This fine can be transferred to the renter. Submit the fine here
Domestic fine (Netherlands) Pay the fine to the issuing authority. Then contact our Community Support Team via chat, but only after you’ve tried to resolve it directly with the renter.
⚠️ Please note: Without the required documents, we cannot process your request.
Do you rent out as a business (with a Chamber of Commerce number)?
Important: Do not pay the fine yet.
⚠️ Please note: If the fine has already been paid, it can no longer be transferred.
I want to upload my authorization/Chamber of Commerce extract
To transfer fines, we need a one-time authorization. For business rentals, we also need the Chamber of Commerce extract showing where the car is registered.
Upload your authorization and/or Chamber of Commerce extract here.