SnappCar Support

For renters

What do you need to rent a shared car? Learn about the requirements, including your driver's licence, age, and payment details, and start renting with SnappCar today.

What do you need to rent a shared car? | SnappCar

How to verify your account?

How do I verify my driving license?

Which driver's licenses are valid with SnappCar?

How do I pay the verification fee?

How do I pay with a foreign bankaccount?

How can I delete my account?

I can't log in, what now?

How do I update the details in my account?

Account and registration

How to book a SnappCar?

How do I book a Keyless SnappCar?

What payment methods does SnappCar use?

How do I start a Keyless trip?

How do I start a trip with key transfer?

Want to drive together? Here's how to add an additional driver!

Extend or advance your booking?

Change date and/or time?

How can I cancel a booking as a renter?

What are the cancellation conditions for renters?

How does refueling work?

How does it work with the mileage?

Damaged a SnappCar vehicle? Find out what to do, how to report damage through the app, and what happens after your report is submitted.

Damage during your rental: what now? | SnappCar

Got a traffic ticket, now what?

How do I use a discount code?

I can't find the car, what now?

Booking & Trip

Breakdown with a shared car? Contact roadside assistance directly through the app and find out what to do if your car won't start or if you experience a breakdown during…

What to do if your shared car breaks down? | SnappCar

What to do in case of breakdown abroad?

What are the costs for roadside assistance?

Type of reimbursement and costs in the event of a breakdown

What will I be reimbursed for in the event of a breakdown?

Will I receive replacement transportation in the event of a breakdown?

When do I need a green card?

Am I insured abroad?

Roadside Assistance

Are you insured when renting a shared car through SnappCar? Learn how our comprehensive insurance works, what's covered, and how the deductible is calculated.

How does SnappCar insurance work? | SnappCar

What am I insured for?

Damage caused during your trip?

What is the deductable?

Want to lower your deductible? Here's how it works

Insurance 

Why do you pay a deposit?

How do I request a refund of my deposit?

Where can I find an invoice for my bookings?

SnappCar Penalty Policy

What exactly do you pay for a SnappCar booking? From the daily rate to insurance and roadside assistance, we explain all costs clearly and transparently.

How are SnappCar prices calculated? | SnappCar

Pricing & Costs

Contact SnappCar Support

General rules, Privacy & Cookies

Terms & conditions

Privacy and Cookie Policy

Terms, Conditions & Contact

Find answers and get help from Intercom Support and Community Experts

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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