In this article we will answer the following questions concerning the deposit:
- Why do I have to pay a deposit?
- How does it work?
- How can I get my deposit back?
- I can't request my deposit back, what should I do?
Why do I have to pay a deposit?
For a long time, we have made it possible to rent a SnappCar without paying a deposit. However, we have noticed that a small proportion of our renters cannot afford their costs. This concerns costs such as for example extra mileages, parking fines, extensions or deductibles in the event of damage. These are extra costs that will ultimately be borne by SnappCar if the renter is unable to pay them.
In addition, it is in the interest of renters to prevent them from unknowingly ending up in debt and it is our responsibility as a platform to protect them from this. A deposit or credit card helps to prevent this.
Another important topic is that we want to keep our platform as safe as possible and where owners and renters can rely on each other. Identification by means of a driver's license alone is not always a guarantee that renters will continue to behave properly. By requesting a deposit or credit card, we encourage renters to behave better and we keep the quality of the platform.
How does it work?
If you choose to pay with iDeal, we ask you to pay a deposit. The deposit you pay remains on your SnappCar account until you request a refund. As long as you don’t ask for a refund, you can use this deposit for all of your upcoming rentals. You can request your deposit back 3 business days after your rental has ended, it will take up to a maximum of 8 days for it to reach your account after you have requested it back. Don’t want to wait for your €250,00? Simply use a credit card! That way you don't have to pay the deposit.
How can I get my deposit back?
Have you paid a deposit and do you want to request a refund for your deposit? For example when you decide not to use SnappCar (for the time being) anymore. Submitting a request for the deposit to be returned can exclusively be done via your SnappCar profile, 3 business days after your last rental has ended (among other requirements listed on your profile).
If you’re using our website, click on your profile picture at the top right corner and select ‘Edit Profile’ from the menu. On this page you will find a tab on the left named ‘Deposit’, where you’re able to request it back if you fulfil all the requirements. Note: you can insert an IBAN by going to the ‘Payout Settings’ tab on the left.
If you’re using the SnappCar app, you can click on the ‘Profile’ section and then click on the ‘Deposit’ option on the menu. There you’re able to request your deposit back.
I can't request my deposit back, what should I do?
Are you unable to request the deposit back? Then you do not (yet) meet the conditions for requesting back your deposit. Please check the following:
- Have you filled out your payout settings? If not, please do so by providing the name of your bank account and your full IBAN account number
- If it's been 3 business days since your last booking ended and you don't have any bookings planned for the future
- If you have ongoing damage claims or other outstanding debts in your profile
If there are still issues after checking the list above, please feel free to contact our support team. If you have successfully submitted the request for the deposit to be returned, the deposit will arrive on your bank account within 8 business days.