Sometimes things don’t go quite as planned – that’s no problem. As a renter, you can cancel a booking, but there are a few conditions you need to bear in mind.
Will I get my money back if I cancel a car-sharing booking?
That depends on when you cancel:
1. Haven’t paid yet? Then you’re under no obligation
Made a booking but haven’t paid yet? Then nothing is finalised yet. You can cancel at any time, completely free of charge.
2. Cancelling more than 24 hours in advance
Paid and well in advance? Great. If you cancel more than 24 hours before the start of your booking, you’ll simply get your money back. No fuss.
3. Cancelling less than 24 hours in advance
Is the pick-up time getting closer? Then it gets a bit trickier.
If you cancel within 24 hours of the start of your booking, we cannot issue a refund. The owner will still receive the full amount. Even if you agree otherwise between yourself and the owner, this is a fixed part of our cancellation policy.
Can I change a car-sharing booking?
Yes. Do you just want a different time or to return the car a day later? Then you don’t need to cancel the booking. In that case, you can simply submit a change request via your booking overview.
How do I cancel a booking with SnappCar?
You can cancel a booking via your booking overview in the app. Go to the relevant booking and select ‘Cancel’. Haven’t paid yet? Then cancelling is always free of charge. Have you already paid? If so, first check whether you’re still within the 24-hour window.
What if my car-sharing booking is cancelled by the owner?
If the owner cancels your booking, you’ll always receive a full refund. We do our best to prevent situations like this, but should it happen, we’ll ensure you don’t suffer any financial loss.