The deposit helps us keep SnappCar safe and reliable. It provides extra peace of mind for both you and the car owner. This ensures that costs such as extra kilometres, fines, extensions or excess in the event of damage are always covered.
In addition, the deposit ensures that hirers treat the car and the terms of the booking with greater care. This way, we work together to maintain high-quality SnappCar vehicles.
How much is the deposit for a shared car?
The amount of the deposit varies per booking and is calculated automatically based on your risk profile. You’ll see the exact amount in the app before you confirm your booking.
When will I get my deposit back for a shared car?
After your journey, you can request a refund of your deposit via your profile after 72 hours. The amount will be credited to your account within 3 working days. Would you prefer to leave the deposit in your account? In that case, we’ll automatically use it for your next booking.
I’m unable to request a refund of my deposit
If you’re unable to request a refund of your deposit in the app, please check the following:
Your last completed hire was 72 hours or more ago
You have no new bookings scheduled in the future
There are no outstanding damage claims
If everything checks out but you’re still having trouble, please contact our support team.
Can I avoid paying a deposit when hiring a car-sharing vehicle?
Yes. Depending on your risk profile, you may be able to reduce or waive your excess. To do this, you pay a certain amount, which is automatically calculated by our system; this amount is payable per day of hire. By choosing this option, you will also no longer be required to pay a deposit.