With a keyless car, the renter arranges everything independently via the SnappCar app. No need to hand over a key, no need to arrange a meeting with the owner. Below, we explain step by step how it works.
How do you check-in with a Keyless car?
The renter opens the app and selects ‘Check in’.
Photos are taken of the car from all angles; any damage can be reported straight away.
The car is unlocked via the app. The key is in the glove compartment.
The renter starts the car and takes a photo of the mileage and the fuel level.
Ready to go! All details are saved automatically.
Important terms and conditions:
The booking must be paid for before the start time. If this is not the case, the booking will be automatically cancelled.
Check-in is possible from 30 minutes before the start time. Earlier check-in is only possible if the renter amends the booking themselves.
The renter needs a phone with the SnappCar app, sufficient battery life and an active internet connection.
How do you check-out with a Keyless car?
Upon return, the renter handles the check-out process entirely independently via the app. The renter must ensure the following:
Return the car to the same spot as when it was collected (unless otherwise agreed). Incorrect parking may result in fines.
Refuel the car to its original level.
Switch off the engine, close the windows and check the lights.
Return the key to the glove compartment (and the key fob holder, if present).
Collect your personal belongings and lock the car via the SnappCar app.
Take photos of all sides of the car and report any new damage via the app.
🔔 PLEASE NOTE! If the renter does not lock the car via the app, the car will remain unlocked. The renter will then be responsible for any consequences.
What if the keyless car won’t unlock?
Check the following:
Is the booking active and has the renter checked in correctly?
Does the renter’s phone have an active internet connection? (Bluetooth or mobile data)
Is the renter standing next to the correct car? Check the number plate.
Close the app and reopen it.
Still not working? Then the renter can contact the car owner via the app. Can’t sort it out together? Then our support team will help you further.