Netherlands
Our Support team is available for renters and owners with an active booking, Monday to Sunday, from 07:00 to 23:00.
đ Phone support is only available during an active booking. You can call us directly via the app:
Open the SnappCar app
Go to âBookingsâ
Select your active booking
Scroll down and choose âContact Supportâ
Breakdown on the road? Select option 1 in the call menu. Youâll be connected directly to SnappCar Roadside Assistance (available 24/7). Please mention the license plate and booking number.
No active booking? The best way to reach us is via the chat in the app. You can also visit our Help Center for frequently asked questions.
Damage-related question? Send an email toâŻschadeservice@allianz.nl and always include the claim number.
Press inquiries Visit our press page: press.snappcar.nl
Germany
We offer English-language support for active bookings, Monday to Sunday, from 07:00 to 23:00.
đ Phone support is only available during an active booking. You can call us via the app:
Open the SnappCar app
Go to âBookingsâ
Select your active booking
Scroll down and choose âContact Supportâ
Breakdown on the road? Select option 1 in the call menu. Youâll be connected to Allianz Global Assistance (available 24/7). Please mention the license plate and booking number.
No active booking? Use the chat in the app or check our Help Center.