Do you have a question?
The quickest way to get help is by using the chat function in the app or by visiting our Help Center. Our Support Team is available 7 days a week to assist you.
Phone support for emergencies
Phone support is only available during an active booking (started rental) and can be reached daily from 07:00 to 23:00.
During your active booking, you can find the contact options in the SnappCar app:
Go to Bookings
Select your active booking
Scroll down to ‘Contact Support’
In case of a breakdown, choose option 2 in the call menu to be connected directly to SnappCar Roadside Assistance (available 24/7). Always provide the license plate number and booking number.
Damage claims (Allianz)
Do you have a question about a damage claim? Please contact Allianz directly:
📩 schadeservice@allianz.nl
Always include your claim number in the message.
Press inquiries
For media requests, please visit: press.snappcar.nl