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Check-in

There are two different ways to check-in a car via SnappCar, depending on whether you have a car with the Keyless option you choose to do the rental with a personal key exchange. In this article you can read exactly how the check-in works for both options. 

 

Checking in your Keyless car

Checking in your car with personal key exchange

 

Checking in your Keyless car

As an owner of the car, you do not have to do anything during the check-in of a Keyless booking. The renter follows all the steps in the SnappCar app and the booking automatically starts when the renter has completed the check-out process. The car will then also open automatically.

Fuel registration

For most cars with SnappCar Keyless, we can track the fuel levels so it's easy to arrange the extra costs. That means you will be able to see the fuel levels from the check in and check out directly in the booking overview. Unfortunately, for some models this is not possible. For different reasons, about 20% of Keyless cars are unable to track the fuel registration. 

In these cases, we ask you to arrange this together with the renter. We recommend to ask the renter to take a photo of the fuel level at the moment of check in and check out

 

Mileage registration

The SnappCar Keyless system tracks the mileage of the car. For some models, it is not possible to do this with the dashboard data, so we track it using GPS. The GPS tracking can have a 12.5% deviation, so we recommend you to ask the renter to check and take a photo of the mileage when checking in and checking out. 

Read more here about how to handle fuel and other extra costs: Fuel and mileage costs

Checking in your car with personal key exchange 

Important notes before the check-in can start:

  • Make sure that the booking is paid. You will notice the booking status in the app's booking overview. If the payment is not made before the start time of the booking, the request will expire.

  • The check-in can be done 30 minutes before the start of the booking. If the renter wants to check in earlier, you need to change the booking time. Read this article on how to do that.

  • A smartphone with the app downloaded is required to complete the check-in and use our service. 

How to complete the check-in

When you and the renter meet up, you have 5 steps to follow. They should be done with both parties present at the location.

  1. Pictures and damages: The renter needs to take pictures of the car in 8 directions (the app will show where). The renter will be asked if the car's state corresponds with the app's photos and can add pictures of new damages if they notice something is missing. 

  2. Mileage count: Enter the current mileage in kilometers, or confirm if the renter has already added it. This will keep track of the number of kilometers that are driven during the trip.

  3. Fuel level: Enter the current fuel level by choosing the amount of percent.

  4. Driver's license check: Check the renters  driver's license of the renter and verify this in the app. This way so you can confirm the renters identity is the same as the account that has booked the car. 

  5. Receive the keys: Give the renter the keys, they can then confirm in the app that they have received them.

Also, take this opportunity to give any necessary information about the car, where to refuel close by, and ensure you have each other's contact details if you need to communicate during the booking.

If something goes wrong technically with the app, please give us a call through the booking page. We are available by phone 7 days a week from 07:00 to 24:00 during active bookings. 

After all the steps are done in the app, you will receive an email that the booking is checked in and insured and the renter can be safely on their way! 🎉