Keyless has been installed, but I can’t find the settings for opening and locking the car
After installation, we link the system to your car within 24 working hours. If you still can’t see the settings under car settings after one working day, or if you already have a booking today, contact us straight away via the chat.
I can’t lock the car via the app
If your car has a keyfob, make sure it sits properly in the holder in the glove compartment. If your car has no keyfob, the connection is good and no booking is active, contact us via the chat or at keyless@snappcar.nl.
The app doesn’t register the fuel level correctly
Not every model can read the exact fuel level from the car. Check the fuel level after every booking. For fuel issues, contact the support team via the chat.
The mileage isn’t registered at the end of a booking
The system settings may need an update. If 0 kilometres were registered, email us the correct mileage at keyless@snappcar.nl. We can correct it while the car is stationary.
I’ve lost my keyfob
Most keyless cars have a keyfob. If yours does, the car can’t be opened or locked via the app without it. Set the car offline until a new keyfob has been fitted, then contact us via the chat. We’ll ask the garage to install a new keyfob.
Damage during a SnappCar rental (total loss)
Damage during a keyless booking must be reported to the support team within 48 hours. The insurer does not handle reports made more than 48 hours after check-out. Is your car a total loss? Let us know as soon as possible. The box must be removed before the car goes to the insurer or buyer; if the box leaves with the car, costs apply as set out in the agreement. After the removal, you’ll get your deposit back, minus any outstanding costs.
My car won’t start
The two main causes are the car’s battery or the immobiliser. Don’t have the car towed and don’t go to your own garage: contact us first via the chat. A colleague from the Keyless team will look into it with you straight away.