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I can't log in, what now?

Updated over a month ago

Having trouble logging in? No worries, with a few simple steps, you'll usually be back in no time.

  1. Check your email address

    Are you using the correct email address? You need to log in with the one you used to create your account. Not sure? Search your inbox for previous emails from us, that’ll help you confirm the right address.

  2. Forgot your password

    Can’t remember your password? Click on ‘Forgot password’ on the login screen. You’ll receive an email to set a new one.

  3. Still stuck?

    If it’s still not working, contact our support team. We’re happy to help.

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